Refund & Cancellation Policy

1. Overview

At Nobel Info System, customer satisfaction is our priority. We aim to provide high-quality products and services. However, if you are not satisfied with your purchase, we offer a transparent refund and cancellation policy.

2. Cancellation Policy

• Orders can be canceled within 24 hours of placement for a full refund.
• If the order has already been processed or shipped, cancellation is not possible.
• For digital products and services, cancellations must be requested before service initiation.
• Thermal Product Printer Billing Machine orders cannot be canceled once shipped.
• To request a cancellation, contact us at info@nobleinfosystems.com with your order details.

3. Refund Policy

Our refund policy varies depending on the type of product:

A. Physical Products (Including Thermal Product Printer Billing Machine)

• Our return policy lasts 30 days from the purchase date.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Certain items are non-returnable, including:
  • Perishable goods (e.g., food items)
  • Intimate or personal care products
  • Hazardous materials or flammable items
  • Gift cards
  • Downloadable software
• Thermal Product Printer Billing Machine Returns:
  • Returns are only accepted if the product is defective or damaged upon delivery.
  • If the product has been used or activated, it is not eligible for return.
  • If the machine is defective, customers must notify us within 7 days of delivery.

B. Digital Products & Software

• No refunds will be provided for digital products, including software licenses, once they have been downloaded, installed, or activated.
• If a technical issue occurs, we will provide support to resolve the problem.

C. Services

• Service-based refunds will be considered on a case-by-case basis.
• If the service has already started, a partial refund may be issued, depending on the progress of the work.
• If the service is completed, no refund will be provided.

4. Return Process

• To initiate a return, please email us at info@nobleinfosystems.com with proof of purchase.

• Returns should be sent to:

  Nobel Info System
  D301 Basera Apartment, Opp. Railway Station, AMS Nagar, Nallasopara East,
  Dist. Palghar, Maharashtra – 401209

• Customers are responsible for return shipping costs. If the return is approved, the shipping cost will be deducted from the refund.

• If you are returning a Thermal Product Printer Billing Machine, it must be securely packed to avoid damage during transit.

• If you are returning a high-value item, consider using a trackable shipping service. We do not guarantee receipt of returned items.

5. Late or Missing Refunds

• Refunds are processed within 7-10 business days after approval.
• If you haven’t received a refund, check your bank account, contact your credit card provider, and allow additional processing time.
• If the issue persists, contact us at info@nobleinfosystems.com.

6. Exchange Policy

• We only replace items if they are defective or damaged.
• To request an exchange, email info@nobleinfosystems.com with details and ship the item to the address mentioned above.

7. Sale & Discounted Items

• Only regular-priced items are eligible for refunds.
• Sale and discounted items are non-refundable and non-exchangeable.

8. Gifts

• If the item was marked as a gift and shipped directly to you, a gift credit will be issued upon return approval.
• If the item was not marked as a gift, the refund will be issued to the original purchaser.

9. Contact Information

For any questions related to refunds, returns, or cancellations, contact us at:

📧 Email: info@nobleinfosystems.com
📍 Address: D301 Basera Apartment, Opp. Railway Station, AMS Nagar, Nallasopara East, Dist. Palghar, Maharashtra – 401209
📞 Phone: 9987366456